They both have lights and both lights should be on.
My genie garage door opener goes up but not down.
If the door goes up but you can t make it go down you probably need to adjust the sensors.
The solution here is for you to reset your garage opener to a new code every garage door opener has instructions for how to do this.
Hold your transmitter up near the selected button pressing both the garage door remote and the selected in car transmitter button simultaneously.
If this is the reason you will need to reengage the carriage.
Check if the safe t beams red led light is flashing.
Check that the emergency release cord has not been pulled.
See your owner s manual for more details.
Adjust the limits as needed.
Hold down on the buttons until the in car red light flashes rapidly.
And i notied the e read more.
It is quite easy to check just have your neighbor activate his or her garage door and see if your door begins to move.
Your garage door may be disconnected from the opener.
If the door then goes down when you press the button hit the button again before the door hits the ground and see if it goes up.
Check if the limits are properly set.
To fix this issue increase the down limit one quarter turn.
Other things could be wrong but they are in the weird category.
If it is a new installation check the postion of the door arm.
I have a genie blue max.
There is one on each side of the door.
Garage door starts down then stops and goes back up or safe t beam system malfunction.
However if your garage door doesn t bounce back up then you know you have a problem.
Make sure only the safe t beams that came with this garage door opener are installed.
If your garage door hits it bounces up and starts to open again your garage door is working well.
The method to reengage the carriage depends on the model of garage door opener you own.
The garage door will not go down with the rmote and will only go down if you constantly hold the button down if you let it up for a second it goes back up.